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Customer Reviews.

service

5

Very satisfied. Service was done quickly & all explained when completed

09 January 2019

service

5

Helpful and friendly service

08 January 2019

service

3

MOT took a lot longer than it should have, however Lloyds did cover the cost of the MOT

08 January 2019

service

5

Very friendly staff very helpful.

03 January 2019

service

2

I asked for a part to be replaced. They decided to try to do a repair instead which has not worked. This was not discussed with me and I now I am faced with having to return the car for more work.

02 January 2019

service

5

No problems

02 January 2019

service

2

As above although the service manager did try to sort out the mix up

01 January 2019

service

5

As above - kept in contact throughout and didn't do additional work I thought would be needed and had asked for, checked in and made sure I didn't still want to go ahead

27 December 2018

service

4

Customer service was brill, but something new broke on my car within 2 hours of getting home. However, Lloyds were brill..collected my car, left me a new one and mine was ready next day, excellent customer service.

27 December 2018

service

5

Prompt and efficient service

20 December 2018

sales

5

Friendly staff.

20 December 2018

service

5

Very happy

18 December 2018

service

5

Very good service

18 December 2018

service

5

Wonderful service staff always polite and very helpful go the extra mile make you feel welcome good knowledge and willing to help with any questions

07 December 2018

service

3

Quick and efficient service, however when I rang to check the status of the car it was slightly delayed. I also struggled to get hold of the correct person when I returned a call from them.

07 December 2018

service

5

Service done to,high standards Car cleaned as well which is a bonus

07 December 2018

sales

5

Delivery was 3 weeks before planned, excellent

06 December 2018

service

5

All done in time indicated with comfortable waiting facilities and staff reception

30 November 2018

service

5

Lloyds bmw/mini look after you and make you feel like one of the family from start to finish.

27 November 2018

sales

5

Craig again, he sorted everything out. Nothing at all was a problem. I highly recommend Craig.

27 November 2018

service

5

Lloyd Mini in Cockermouth offer the best service from a dealership I have ever received in over 35 years of driving.

27 November 2018

service

4

I live 50 miles away and a second visit was inconvenient

27 November 2018

service

5

Professional excellent service , on collecting the car it was washed and vacuumed great

23 November 2018

service

5

As above, my car was seen to very quickly.

21 November 2018

service

5

Hassle free service, dropped the car off and it was returned cleaned.

20 November 2018

service

5

Completely 5star service

20 November 2018

service

5

Seamless from start to finish

19 November 2018

service

5

I've had a couple of hiccups with my mini and the service team etc have put right on the things that have gone wrong

19 November 2018

sales

5

Brilliant service

19 November 2018

service

3

As above - I booked the car for repair - then was given an electric courtesy car, which was totally unsuitable for my travel needs over the 2 days. Having to drive on the M6, the car was only able to do 55mph up Shap hill.

16 November 2018

sales

5

The salesman was very helpful and informative during the purchase of my Mini and spent a lot of time explaining all the controls when I collected it

13 November 2018

service

5

Same reason as above a few little issues that were sorted quickly and Reece made every effort to keep us up to date.

13 November 2018

service

3

THIS WASN'T A SERVICE. I WAS ENQUIRING HOW THE PASSENGER SEAT IN MY MINI COULD BE RAISED AS PASSENGERS COMPLAINED IT WAS MUCH LOWER THAN THE DRIVERS SEAT

12 November 2018

service

5

I was made welcome by the staff, and mini was well looked after.

08 November 2018

service

5

Easy to deal with and local to us and no problems.

08 November 2018

service

5

Work completed as promised and to time.

02 November 2018

service

5

Easy, friendly and nothing was an issue.

01 November 2018

service

4

Good service, options all discussed.

31 October 2018

service

5

Because we couldn’t fault them in any way.

29 October 2018

service

5

Very quick and efficient and staff very friendly and couteous

26 October 2018

sales

5

sales team were very helpful

23 October 2018

service

3

I have bought a number of cars from Lloyd’s and was disappointed with how the issue mentioned above was dealt with!!

23 October 2018

service

5

All customers are made to feel welcome at Lloyd Cockermouth -- and are treated with generosity and friendship -- coffee, magazines and conversation -- and given a lift into town after leaving the car. A big Thank-you.

20 October 2018

service

3

Lloyd Cockermouth have been great to deal (2 minis & 1 BMW bought/serviced from) but were inflexible over charging us for a Mini service even though we had paid for it through the TLC package.