OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
72 ratings and 60 comments received in the last 90 days.
28 September 2026
Mini came through quickly. Paperwork was dealt with efficiently and explanation of car controls was explained well, with the option to call in with any questions
28 September 2026
great service from Kourtney
20 September 2026
I had really good service and communication throughout the process; Craig Carrithers went above and beyond for me this time
14 September 2026
Great customer service, good communication and continued consistent support from Lloyd Mini Cockermouth
04 September 2026
This is my 2nd time to mini. I moved to Volvo, but quickly came back to mini
30 August 2026
Good, clear information: helpful advice/ clarification of the purchasing system and the difficult- for me- controls of the car. No pressure atall.A beautifully maintained showroom.
16 August 2026
Extremely helpful and friendly service given by Mr Carruthers of LLoyds of Cockermouth through the whole purchase process. Mr Carruthers certainly knows the product and how to ensure that all information is delivered to and understood by the customer
23 July 2026
Kourtney was brilliant from the very first contact. She was welcoming, knowledgeable and very efficient. She was able to answer all questions.
22 July 2026
This is the fifth MINI ( various models) my family have purchased from Lloyds MINI, Cockermouth. We have always found the team to be very professional and helpful to deal with, particularly Craig Carruthers.
10 October 2026
No issues or problems
10 October 2026
The service at Lloyd's Cockermouth is very professional and the staff are always very helpful and informative.
08 October 2026
Brilliant communication from Mini Cockermouth
06 October 2026
Professional service every time. Everyone always happy to help
05 October 2026
Very professional service
01 October 2026
The service and experience was very good and the staff very attentive unfortunately I'm still having the same problem with my tyre so will have to make another appointment
30 September 2026
Efficient friendly service, nothing to complain about
29 September 2026
I was very pleased with the experience at the service centre.
29 September 2026
asked to chance wheels from front to back.Did so but did not change tyre pressures. Fortunately my husband checked them and corrected error. There is a great discrepancy in that front is 42 and rear 35psi.This would lead to bad handling, increased t
28 September 2026
Very happy with service provided. Friendly staff, good updates during the service and quickly got me a service appointment for follow up work
FIND Lloyd Cockermouth.
Address
- Laithwaite Low Road, Cockermouth, CA13 0HH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01900358321
Cockermouth as well as surrounding areas including Whitehaven, Workington, Maryport and Cleator Moor
Address
- Laithwaite Low Road, Cockermouth, CA13 0HH
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01900358321
Cockermouth as well as surrounding areas including Whitehaven, Workington, Maryport and Cleator Moor
05 October 2026
Lovely sales assistant- not at all pushy but proactive and excellent communication skills.