OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
47 ratings and 33 comments received in the last 90 days.
28 January 2026
super helpful and kept me updated all the way through. Couldn't ask for better service.
03 December 2025
Nothing was too much trouble. Every process was easy to complete on line.
22 November 2025
Nick at sales made us feel part of the family. Very knowledgeable, pleasant and patient. Great job.
12 February 2026
Overall service and speed at which the job was slotted in was great ,but my car was scratched in the workshop and obviously not reported by the Tech to a superior .Thankfully I had taken a full video in/out side and photos as proof .
11 February 2026
Very prompt service and all the work which was carried out was first class.
10 February 2026
Actual service appointment went well, booking the appointment required 3 attempts, and the follow up warranty work has not been confirmed despite chasing it up
07 February 2026
Booked me in quickly and identified there was no problem
05 February 2026
Staff excellent
31 January 2026
Excellent service. Between the communication. Last minute changes to help accommodate me. Very helpful and clear guidance. The cherry on top is the video sent via the Mini app. Seeing and explaining through a short video is brilliant.
28 January 2026
Excellent customer service
27 January 2026
Very professional and customer focussed - regular communication beforehand and free car wash included. Slick experience all round.
24 January 2026
Always great prompt service
23 January 2026
I found it quite difficult to get a phone reply from the service department. I left 3 messages to call me back but ended up checking in online then just asking questions when I took my car in. They apologised and said they were very busy.
FIND Lloyd Cockermouth.
Address
- Laithwaite Low Road, Cockermouth, CA13 0HH
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01900358321
Cockermouth as well as surrounding areas including Whitehaven, Workington, Maryport and Cleator Moor
04 February 2026
The customer service provided by Kourtney was outstanding and I was kept informed of everything that was happening at every stage.