OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
48 ratings and 29 comments received in the last 90 days.
07 August 2025
He was very helpful and kind, going ABOVE the necessary, by a long way.
04 July 2025
Craig Carruthers, helped at every stage, keeping me informed and taking time to explain the new systems on the car. Without doubt he is an asset to your company.
01 July 2025
Test drive organised immediately. Lots of information given on mini
01 June 2025
Completely satisfied, Nick was great talking through options and taking me through some of the details on the car on my arranged collection day
20 August 2025
Excellent
05 August 2025
Very happy with the service I receive from Lloyd cockermouth my car is getting old now and it's good to know I'm driving a safe car the price for repairs service etc are probably cheaper than a local garage plus a video is allways welcome
03 August 2025
Lauren who was my customer service assistant was brilliant, she kept me well informed and was very friendly.
02 August 2025
Great service
30 July 2025
Always treated with a friendly reception, and knowing my mini is being well cared for
30 July 2025
As above
24 July 2025
No problems all sorted in a timely manner
24 July 2025
they are very thorough and explain everything they have done very good service
21 July 2025
As always excellent and very efficient
20 July 2025
Efficient but a bit pricey
17 August 2025
There were delays and issues with the process, all by mini but the professionalism of the staff member from the garage, Craig meant that I was informed, updated and felt confident that all steps were being taken to resolve any issues on my behalf.