OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
48 ratings and 27 comments received in the last 90 days.
17 August 2025
There were delays and issues with the process, all by mini but the professionalism of the staff member from the garage, Craig meant that I was informed, updated and felt confident that all steps were being taken to resolve any issues on my behalf.
07 August 2025
He was very helpful and kind, going ABOVE the necessary, by a long way.
04 July 2025
Craig Carruthers, helped at every stage, keeping me informed and taking time to explain the new systems on the car. Without doubt he is an asset to your company.
01 July 2025
Test drive organised immediately. Lots of information given on mini
08 September 2025
The service and MOT were performed in a timely manner However I was sent a check in request prior to dropping my car off, I filled in the form and ticked yes to having a complementary clean This didn't appear to be done on collecting my vehicle
02 September 2025
I am happy with everything
01 September 2025
Job done on time
26 August 2025
The problem with my car was sorted without query or fuss, it was clear they were expecting me and my car was lovely and clean when I got it back!
24 August 2025
Good service
23 August 2025
MOT -what is said on the tin ????
20 August 2025
Excellent
05 August 2025
Very happy with the service I receive from Lloyd cockermouth my car is getting old now and it's good to know I'm driving a safe car the price for repairs service etc are probably cheaper than a local garage plus a video is allways welcome
03 August 2025
Lauren who was my customer service assistant was brilliant, she kept me well informed and was very friendly.
02 August 2025
Great service
05 September 2025
Very easy process